Frequently Asked Questions

General dispensary questions and more information about attaining a 329 card

Where is your dispensary located?
Our dispensary is located at 44 Paʻa Street in the Maui Lani Village Center in Kahului.
We are conveniently located in Central Maui, just off of Kuihelani Highway. Our location was selected for its easy access from Upcountry, south and west Maui. Our ADA-friendly dispensary offers patient privacy and abundant free parking.

What are your hours?
We are open Mon-Fri from 10 am to 6 pm and Sat/Sun from 10 am to 4 pm.
Please note we are closed on all State and Federal holidays.

Do I need an appointment?
No. If you have a valid 329 card and a valid government-issued photo ID, you are welcome to stop by at any time.

Do you accept credit cards?
No, but we do accept CanPay, a free, secure, convenient app that transfers funds directly from your bank account. You may also pay with cash or pre-purchase a dispensary cash card from mauiwellnessshop.com. An ATM is available in the dispensary for your convenience.

How do I become a medical cannabis patient?
A qualifying patient who has been diagnosed with one of Hawaiʻi’s qualifying medical conditions will need to get a written certification from a physician (MD or DO) or Advanced Practice Registered Nurse (APRN) with whom he/she has a bona fide relationship. The certification must be submitted to the Hawaii State Department of Health with an application for a Hawaii Medical Cannabis “329” card. The card should arrive by mail within 10-15 working days.

Do you serve out-of-state patients?
Yes, we are able to serve out-of-state patients who are registered for a medical cannabis certification in their home state and who have registered with the State of Hawaii ahead of their visit.  For more information on this process  click here.

Why is it called a 329 card?
It is named after Hawaiʻi Revised Statutes, Chapter 329 that legalized the use of medical cannabis for qualifying conditions within the state.

What are Hawaiʻi’s qualifying conditions?
Amyotrophic lateral sclerosis (ALS), Cancer, HIV/AIDS, Glaucoma, Cachexia (wasting disorder), Epilepsy, Lupus, Multiple Sclerosis, Rheumatoid Arthritis, Post-Traumatic Stress Disorder (PTSD) Qualifying symptoms include: Severe Pain, Severe Nausea, Seizures, Chronic and Disabling Muscle Spasms.

What if I have a condition or symptom that is not on the list?
You should discuss this with your medical professional.

I am interested in using medical cannabis but I don’t have a 329 card, may I come into the dispensary to learn more?
Yes, our reception room is a public area that is open to anyone over the age of 18. Our Patient Education Specialists are happy to schedule a free consultation if you are interested in medical cannabis therapy. We also host a free “Introduction to Medical Cannabis” meeting every other Tuesday at 5:30 pm. Please phone 808-866-7576 to schedule an appointment.

I have a qualifying condition, and I want to try cannabis, but my doctor doesn’t do certifications. Can you recommend anyone?
Maui Grown Therapies does not recommend medical professionals who certify however, we are happy to provide this list of Maui MDs and APRNs who have agreed to share their contact information.

How much does it cost to be certified?
The cost will vary between medical professionals, but the range is generally between $100 to $185 for your medical appointment plus $38.50 for the Department of Health to process your registration.

How long does it take?
Once your medical professional determines you have a qualifying condition and you submit your application online to the DOH, you should receive your 329 card within 10-15 working days.

While I am waiting for my card, may I shop at the dispensary?
No, Hawaiʻi law requires each patient to show a 329 card and valid government-issued photo ID before they may enter a state-licensed dispensary. The DOH will expedite cards for certain patients or medical conditions. Contact the DOH for more information: health.hawaii.gov/medicalcannabis/

Does my health insurance cover the costs of cannabis therapy?
No. At this time the cost of medical cannabis is an out-of-pocket patient expense.

If I live on another island may I shop at your dispensary?
Yes, your 329 card allows you to shop at any state-licensed dispensary.

May I legally transport my cannabis products to another island?
No. The federal government still criminalizes cannabis possession in the United States.
Air travel in the USA is regulated by federal agencies such as the Department of Transportation, Federal Aviation Administration and TSA, so you are subject to federal laws. Hawaiʻi may only regulate laws within the state, so cannabis remains illegal within federal territory, such as in between islands and within Haleakalā National Park

Do you grow your plants at the dispensary?
No, our production center is located in Upcountry Maui.

Are your products organic?
We use organic methods and inputs in cultivation but the “organic” certification is a federal program, so it cannot apply to cannabis because of its federal legal status.

Are you growing hydroponically or in soil?
Maui Grown Therapies does not grow hydroponically.  Maui Grown Therapies uses a custom soil blend that is comprised exclusively of organic ingredients.

How did you train your staff?
Our Science & Medical Advisory Board reviewed and approved a comprehensive curriculum. Our entire staff received training from Michael Backes, a nationally renowned expert on medical cannabis. He is the author of Cannabis Pharmacy, A Practical Guide to Medical Marijuana that has sold more than one million books.

I have a question that isn’t on this list, who can I call?
Please phone 808-866-7576 and ask to speak with a Patient Education Specialist.

I’ve noticed stories in the media about the health risks of “vaping.” What’s that all about?
In recent weeks, there have been reports of adolescents who experienced difficulty breathing after “vaping” e-cigarettes. As of August 27, 2019 the Centers for Disease Control & Prevention (CDC) reported 215 possible cases of severe lung disease linked to vaping reported by 25 states. None of the cases were in Hawaiʻi.  You can read a more detailed list of FAQ’s about this topic here.