Overview of Position

The Patient Care Specialist (“PCS”) is the welcoming face of Maui Grown Therapies. PCS team members build trust with MGT patients by knowledgably meeting their product needs with compassion and integrity. The successful candidate will possess outstanding customer service skills, be an exceptional listener with a personable disposition, continuously strive to improve service skills and product knowledge, and work effectively as a teammate in a close-knit, service intensive retail environment. This is an entry level position that offers successful candidates an opportunity to learn and grow with Hawai`i’s leading medical cannabis company.

Duties and Responsibilities

The PCS closely interacts with patients in person at the Company’s dispensaries and virtually via telephone, email, chat and streaming media. Additional duties include:

Greeting patients in person or virtually; scheduling appointments; assisting with patient intake and 329 card renewal procedures
Responsible for conducting patient sales transactions accurately and timely
Maintains patient records in compliance with all applicable laws and Company policies
Answers questions about Hawai`I medical cannabis laws and MGT from patients, prospective patients, and caregivers
Maintains a working knowledge of the Department of Health’s 329 patient certification program
Maintains up-to-date knowledge of MGTs products and services
Assists patients in assessing MGTs product and service options
Shares aggregated patient reviews and latest research reports collated by MGT management and the Science and Medical Advisory Board (“SMA”) to assist patients in understanding how products may help them achieve their goals
Establish and nurture relationships with past, current, and future patients
Complete administrative tasks as assigned, such as online menu audits, e-commerce and loyalty program revisions
Offer suggestions to teammates that may improve service or product offerings centered on patient reports or concerns
Rapidly troubleshoot and solve patient concerns at the point of sale
Manage daily tasks to ensure operational standards are properly followed and completed
Promptly respond to online patient registrations
Confirm and assemble online orders
Assists the Dispensary Manager with inventory and daily and weekly cash management
Maintains a clean, safe, welcoming environment inside and outside the facility
Other duties as may be assigned by the Dispensary Manager
Qualifications

Education

High school diploma or equivalent

2 year post-secondary education in a related field preferred

Work Experience Required

2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred

Work history showing progressive responsibility, willingness to accept, lead, and complete additional projects or challenges

Required Knowledge

Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)

Understanding of Hawai`i laws and regulations governing medical cannabis

Demonstrable basic inventory and cash management knowhow

Skills and Abilities

Outstanding phone and in-person customer service skills

Ability to communicate clearly and calmly in a positive and didactic manner

Accustomed to working in a fast-paced environment while remaining calm

Able to adapt to change in a quick and positive manner

Basic computer skills and interest in learning new software programs, as needed

Ability to strictly maintain patient confidentiality

Skill in accurate cash management and inventory control

Strong interpersonal communication skills

Ability to effectively plan and prioritize

Ability to focus; attention to detail

Ability to work effectively as part of a team

Absolute reliability and honesty

Physical Requirements

Extended time standing, walking, bending, and reaching

Ability to lift and carry up to 35 pounds for a distance of 100 feet

Hawaii state resident

Must pass a drug test and background check (state mandated)

Reliable transportation and the ability to work at multiple locations on Maui

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Company’s Mission Statement

Education, compassion and safe access to medical cannabis are central to our mission. We educate and serve patients, caregivers, families and healthcare providers and strive to provide equitable access to medical cannabis in full compliance with state regulations. Patient safety, product safety and public safety are our top priorities.

Overview of Position

The Cultivation Assistant provides the daily care and focused attention necessary to produce medical cannabis of the highest quality for our patients. The successful candidate will possess a passion for controlled environment agriculture and a willingness to continually learn more about the subject. This entry­ level position offers the opportunity to learn and grow with the company from the ground up, and to take on increasing levels of responsibility over time.

Duties and Responsibilities

The main responsibilities of the Cultivation Assistant include all aspects of the daily care of medical cannabis plants from propagation to harvest; managing environmental variables to ensure optimal plant health and maximize products of medicinal compounds; and maintaining stringent standards of cleanliness, sanitation and overall biosecurity in and around the cultivation areas of the Maui Grown Therapies Production Centers.

Crop care
Implements daily feeding & care schedule as directed by the Director of Production
Maintains consistency, uniformity and accuracy when performing crop care at all stages of growth
Conducts routine visual inspection of plants to ensure early identification and correction of nutrient deficiencies or pest problems and reports findings to the Director of Production
Manages crop propagation to meet inventory requirements as directed by Director of Production
Data Logging

Maintains accurate records of reservoirs, equipment and other crop related logs assigned by Director of Production
Accurately scan inventory into designated location(s)
Facility and equipment maintenance
o Calibrates, cleans and stores pH/PPM meters

Maintains and ensures proper storage of all tools and equipment, including but not limited to: shop vacs, pumps, hoses, carts, scissors, loppers, stools, gloves, rags, and safety
Cleans/sanitizes pots to ensure that to ensure continuous availability for repotting
o Completes daily and periodic cleaning tasks as assigned. Daily cleaning consists of: sweeping and spot mopping all areas on the cultivation floor, common bathroom, break room, and loading area

o Ensures proper disposal of non-plant waste at the end of each day

Miscellaneous
Assists in completing other secondary cultivation tasks at the direction of the Director of Production according to company needs
Follows all aspects of the workplace safety program, biosecurity program, and compliance with all rules and regulations
Maintains a clean, safe environment inside the cultivation area
Qualifications

Education

High school diploma or equivalent

2 years’ post-secondary education in horticulture, agriculture, biology, chemistry or related field preferred

Work Experience Required

Work history showing progressive responsibility, willingness to accept additional projects or challenges

1+ year experience in agriculture, horticulture, botany, or related field strongly preferred

Required Knowledge

Knowledge of basic computer & office equipment operations, including Microsoft Office Suite.

Knowledge of plant biology or chemistry related to plant nutrition an advantage

Skills and Abilities

Excellent time-management skills

Ability to effectively plan and prioritize

Ability to maintain confidentiality

Excellent attention to detail

Ability to work effectively as part of a tam

Ability to communicate clearly and calmly

Ability to remain calm in periods of high stress or unusual activity Absolute reliability and honesty

Physical Requirements

Tolerance for extended time standing, walking, bending, and reaching

Ability to lift and carry up to 50 pounds for a distance of 100 feet

Close visual focus required

Extended and repetitive use of arms, hands and fingers to cut and manipulate small objects

Other Requirements

Must be a Maui resident

Must pass a drug test and background check as required by Hawai’i Department of Heath

Overview of Position

Maui Wellness Group, LLC (“Company”) is a regulated enterprise supervised by the Hawai`i Department of Health (“HDOH”) and Department of Public Safety Narcotics Enforcement Division (“NED”).  This position is subject to strict regulatory compliance and government oversight.

The Operations & Maintenance Technician (OMT) provides the Company with a knowledgeable, multi-skilled teammate to ensure safe, continuous, high-performance operations of the Company’s electrical, mechanical and environmental equipment and systems. The OMT’s primary work location is the Company’s Kula Production Center (KPC) with travel to Company’s retail locations, as needed.

Duties and Responsibilities

Operations & Maintenance Responsibilities

The OMT bears direct responsibility for the execution of all O&M activities at KPC in accordance with Original Equipment Manufacturer (OEM) standards and the instructions in the KPC O&M Manual as amended periodically by the KPC General Contractor, Maui Builders, Inc (MBI).

General duties include, but are not limited to:

• Maintenance and upkeep work specified in the Company’s Solar Energy Services Agreements (SESA), including but not limited to solar array cleaning and grounds upkeep; generator set upkeep & rust inhibition; PV inverter cleaning; and the general maintenance of a clean, safe and well organized electrical, mechanical & environmental infrastructure in and around the KPC facility;
• Determines O&M work procedures; prepares time, cost and material estimates in collaboration with purchasing agent on an as needed basis;
• Carries out HVAC Systems O&M, including servicing mini-splits, central AC system, and ventilation systems; inspects, cleans and replaces HEPA filters, as needed;
• Carries out Hydrology System O&M, including servicing condensate water filters & drains, cleaning & maintaining greenhouse drainage systems;
• Performs semi-skilled trades work, including painting, vinyl flooring installation and repair, and basic carpentry;
• Assists as needed in composting operations;
• Carries out regular perimeter fencing and compost area fencing O&M;

• Carries out regular maintenance of the KPC access road to ensure standards required by the Maui Fire Department (MFD) and the Maui Police Department (MPD) are maintained;
• Carries out roadway sprinkler system, parking lot & dust management system O&M;
• Carries out regular O&M of greenhouse fans, belts, lighting bars, tables, electrical cords, etc
• Recommends and implements preventative measures relating to external lighting, landscaping and other general systems throughout the facility;
• Carries out regular upkeep of water-based fire suppression systems;
• Ensures active construction or other work areas are clearly marked and do not present hazards;
• Carries out security systems O&M work as specified in the KPC O&M Manual, including version control and compliant operation of:
  • Access Control: Carries out regular O&M on facility locks, panel interface module, and other ACM devices; carries out monthly inspection and battery changes on Schalge locks;
  • AV Surveillance: Carries out Avigilon Control Center O&M – including regular IP camera and microphone inspection, cleaning and desiccation pack replacements);
• Additional duties as may be required to sustain production operations, including assisting other departments with planting, harvesting & processing of medical cannabis biomass.

Qualifications

Work Experience Required

• Work history that demonstrates stability, progressive responsibility and willingness to learn, take the initiative, and drive efficiency and innovation.
• Prior experience in construction project coordination and management.
• Prior experience operating and maintaining heavy equipment.
• Experience in a regulated industry subject to strict compliance and security requirements preferred.

Skills, Abilities & Character Attributes

• Strong troubleshooting and problem-solving skills, including anticipatory thinking and the ability to workwell under pressure while remaining calm.
• Excellent time-management skills; ability to effectively plan and prioritize tasks on the fly.
• Basic use of computer programs including all MS Office applications, email
• Knowledge of purchasing procedures and bid management.
• Demonstrated ability to work comfortably and effectively as a member of a diverse, multicultural, multigenerational
• Strong work ethic and the highest level of integrity.
• Demonstrated proactivity flexibility, adaptability and ability to multi-task.

• Ability to digest, synthesize and draw conclusions from large volumes of information.
• Ability to maintain strict confidentiality.

Physical Requirements

• Extended time walking, bending, and reaching;
• Ability to lift and carry or move 50 pounds for a distance of 100 feet;
• State of Hawaiʻi resident with a valid Hawaiʻi State Driver’s License;
• Must pass a pre-employment drug test and state-mandated FBI background check;
• Must have reliable transportation;
• Must be at least 21 years of age;
• Overtime work may be required to accommodate patient service demand and company deadlines;
• Must be dependable and

Acknowledgement

NOTE: The above statements are intended to describe the general nature of work performed by this position. MWG reserves the right to amend work schedules and duties to reduce exposure to contagious diseases, enhance workplace safety and ensure continuity of business operations.

My signature below acknowledges that I have read this job description and I am able to perform the essential functions and responsibilities of the position.

Overview of Position

Maui Wellness Group, LLC (“Company”) is a regulated enterprise supervised by the Hawai`i Department of Health (“HDOH”) and Department of Public Safety Narcotics Enforcement Division (“NED”).

This position is responsible for the careful processing of dry cannabis flower from stalk to finished flower for sale according to Company quality standards as well as ensuring proper tracking of batches processed and manicured, including the final finished product (flower), the usable by-product amount (trim) and the unusable by-product (waste) according to company policy and practices as well as HDOH regulations.

Duties and Responsibilities

Including but not limited to:

• Breakdown flowers off of stem and stalk of plant in order to separate unusable waste from useable product
• Track the amount of unusable waste for each plant/batch.
• After breakdown of plant, employee must identify and separate fan leaves, stems and sugar leaves on the flower.
• Candidate must account for each by-product type processed off the flower (i.e. adding stems and fan leaves to “waste” for proper tracking).
• Candidate must manicure flower according to Company quality standards; each manicured batch must pass quality inspection by supervisor
• Identify any problems with the product and communicate with supervisor
• May be responsible for weighing and packing manicured flower for final sale according to Company standards and procedures

Qualifications Education
High school diploma or GED

Work Experience Required
1+ year experience in processing/trimming cannabis.

Other Requirements

• Must be able to manicure at least 1lb of dry flower per 8-hour period.
• Candidate must be able to adapt to various strains, styles and types of cannabis they are trimming; adjusting their techniques to maintain a steady pace and quality.
• Candidate must exhibit personal hygiene and follow the health guidelines set forth by the Company and the HDOH while processing medical cannabis.
• Must comply with company safety guidelines and policies with the ability to wear provided PPE (Personal Protective Equipment) when necessary, such as: face masks, eyewear, gloves, lab coats, etc. to lessen risk of exposure to potential allergens, and promote a safe working environment.

Skills and Abilities

Self-Motivated

Basic weights and measurement skills to operate a scale

Excellent time-management skills

Ability to effectively plan and prioritize

Ability to maintain confidentiality

Ability to focus; attention to detail

Ability to maintain a sense of professionalism

Mechanical skill

Ability to work effectively and respectfuly as part of a team

Ability to communicate clearly and calmly

Ability to remain calm in periods of high stress or unusual activity

Absolute reliability and honesty

Physical Requirements
Extended time standing, sitting, walking, bending, and reaching

Ability to use repetitive use of hands, wrists and forearms

Ability to lift and carry up to 35 pounds repetitively for a distance of 100 feet

Close visual focus required

Acknowledgement

NOTE: The above statements are intended to describe the general nature of work performed by this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position. MWG reserves the right to require that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). MWG also reserves the right to revise this job description.

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Maui Wellness Group dba Maui Grown Therapies reserves the right to modify, add or remove duties and assign other duties as necessary.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

 Overview of Position:

This position’s primary functions include maintaining the day-to-day financial records of the company while providing daily administrative support including a variety of office related tasks. This position operates under the direct supervision of, and alongside, the Chief Financial Officer.

This position will work on maximizing accuracy and timeliness of accounting data and other crucial information by maintaining financial policies, procedures, controls, records, and reporting systems, as well as managing some aspects of the accounting functions.

Duties and Responsibilities (Accounting Responsibilities):

Responsible for complying with the daily operation of the Company’s accounting, financials, and significant contributions to the formulation, implementation, and administration of corporate-wide policies:

• Record and maintain Company’s financial records on all company transactions and assets including accounts payable, fixed and capital asset, and depreciation records; general ledger, payroll entries, accounts payable, inventory, fixed asset management, etc., including data coming from other integrated systems

• Supervise and manage deposits/ transactions/ reporting for operating accounts when required

• Performs preparation of check runs

• Prepare bank accounts reconciliation and related bank related tasks

• Perform a number of key general ledger monthly financial closing tasks in collaboration with the CFO

• Provide analysis and reconciliation of key balance sheet and P&L accounts as directed by the CFO

• Assist in maintaining accounting system settings

• Prepare necessary documentation for taxes as directed by the CFO

Budget & Financial Reporting:

Assists in accounting and financial analysis. Prepares and assists in compiling budgets, forecasts, and financial reports as directed by CFO.

• Assist in compiling the financial reports for Management team

• Assist in preparing reports regarding operating results in terms of profitability, performance against budget, and financial effectiveness of the organization (when required)

• Assist the CFO in preparing reports of the company’s financial position, including special reports by collecting, analyzing, and summarizing information and trends

• Prepare internal reports for managers as requested

• Assists with preparation of the budget, financial forecasts, and control procedures; analyzes and reports

• Assists in preparing budgets by establishing schedules as well as collecting, analyzing, and consolidating financial data

• Assists the CFO in analyzing budget to actual variances, and initiating corrective actions

• Assists the CFO in following up and maintaining accountability for variances to budget 

Internal Control:

• Monitors department policies and procedures with the ability to offer recommendations for improvements; consults with the CFO, participates in establishing and implementing accounting process improvements

• Follows the financial controls of the organization

• Stays informed of trends and changes in the accounting and finance fields

• Completes special accounting projects as assigned

• Contributes to team effort by accomplishing related results as needed

Qualifications:

• Bachelor Degree in Accounting or Business Administration, or equivalent business experience (minimum of 5 years) including payroll, general ledger, financial reports, and expert knowledge of Excel

• Experience with Sage Intacct is a plus, but not required

• Must be computer literate and have working knowledge of Microsoft Office products: Outlook, Word, and particularly Excel; and have knowledge of Accounting, Inventory, and Manufacturing software

• Proficient in the English language and mathematical skills with the ability to comprehend and interpret written documents, spreadsheets, numerical data, and equations

• Strong preference for an established Hawaii based resident

• Must pass a drug test and background check (state mandated)

Competencies:

• Demonstrated professional written, verbal, and interpersonal communication skills

• Ability to learn and apply new technologies, processes, and procedures quickly

• Ability to meet deadlines and stay on an organized calendar of tasks and deliverables

• Must have strong analytical, reasoning, and problem solving skills

• Must maintain confidentiality and adaptability, and work well within a team environment; be a team player

• Effective and efficient communication skills are key

• Solid time-management skills; ability to effectively plan and prioritize and adhere to schedules

• Ability to focus; attention to detail

• Proficient and ethical use of computers and office equipment

• Ability to work effectively as team leader and mentor

• Ability to remain calm in periods of high stress or unusual activity

• Ability to maintain confidentiality with absolute reliability and honesty

Physical Requirements:

• Close visual focus required

• May spend extended periods sitting while operating a desktop computer; requirement of hand-eye coordination and finger dexterity

• Maintain good verbal communication both in-person or virtually, over the phone, and in writing

NOTE: The above statements are intended to describe the general nature of work performed by this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position.

ACKNOWLEDGEMENTS:

 This job specification is intended to describe the general nature of work performed by this position. Maui Wellness Group dba Maui Grown Therapies reserves the right to amend work schedules and duties to reduce exposure to contagious diseases, enhance workplace safety and ensure continuity of operations.

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Maui Wellness Group dba Maui Grown Therapies reserves the right to modify, add or remove duties and assign other duties as necessary. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions described in this specification either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.